THAT’S WHAT YOU DESERVE

  We moved in shortly after the cleaning and it became even more apparent how little had been done. As we were unpacking our kitchen, we discovered both a mouse trap and... read more a dishwasher pod just under the lip of the lower cabinets -- items that would have been immediately discovered had anyone bothered to sweep or mop the floors. If our dog had found the rat poison before we had, she COULD HAVE DIED! If a child had found the pod, they could have been poisoned.

The company never acknowledged its poor service and never offered to send anyone to do the job properly. Beware.

  I was moving out of my 2 bedroom apartment and hired Help Maid to deep clean the apartment. They were SO efficient, they cleaned inside my fridge, oven, microwave, they... read more deep cleaned every inch of that place. I could never get it that clean. They were also so nice. I will 100% hire them again.

  Thank you Help Maid! You did a great job on our Upper Westside apartment. Very thorough and easy to book. Dior was very accommodating and friendly and the ladies who... read more came took good care of our place.

  I came home from out of town and the apartment had been cleaned but the person did a very bad job. Ex:
1. Table base and chairs had crumbs... read more and food
2. Cabinet doors and backsplash were dirty and not wiped at all
3. Debris around base of sofa and ottoman
4. Long black hair and debris left in vacuum
5. Missed cleaning two windows
6. Threshold of patio door had pile of dirt
7. Radiator cover had dirt knocked out of a pot and not cleaned up.
8. Stove top not cleaned
9. Refrigerator door not cleaned
10. Base of toilet not cleaned (I live with 2 boys and can tell)
I paid for deep cleaning and it was a surface clean at best. I reached out but they said they would only reclean. At that point, I had already recleaned the apartment and don't feel safe letting someone in who I would need to supervise.

  It was so easy to book. Pricing was clear and you can add the tip when checking out. The team worked fast and did a thorough job. I don't think... read more my kitchen as been this clean in a while. Even helped me finish washing my bedding before making the bed. I will definitely hired them again.

  I started using Help Maid Cleaning Services three months ago and they have done a great job. My apartment has been cleaned well every time I have used their services.

  I've had a very good experience with this service. Their communication has been great - they always respond quickly. They also follow up to be sure you were... read more happy with the service and to ask if there's anything you want to change or felt didn't go well. The people who have come to clean have been very nice and respectful and have done a very good job. I've also found their rates to be quite good. I really recommend giving them a try!

  I have to say thank you to Haxer for being such a great help with this whole process. He was able to answer all my questions and created a custom... read more booking for me. Plus his team was able to come the same day. I really appreciate all the effort and dedication. Their team were determined to finish the job and did absolutely amazing job. five stars.

  Wow. Even better. They didn't pick up my 10+ calls or respond to my emails, but when the cleaning person finally showed up 2.5 hrs later, she said the management... read more of the company asked to delete the one star review, or otherwise it means I cancelled the service and she can't provide the service. Since when writing an one-star review = cancelling a service? If they can't even pick up my calls or respond to my emails, how can I even cancel the service?! Scam!!!

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My scheduled service is supposed to start at 4pm, but it's 6pm now, the cleaning professional still hasn't arrived and customer service does not pick up my calls at all.

  Think they're crumbling under growth.

I've done the flexible cleaning for over 2 years. Throughout that time, I've had quality issues and been charged for cleaners not being able... read more to get in even though it's been just their inability to follow directions.

In addition, when they quote 8-5pm, 90% of the time they show up at 445 and clean through 7pm.

Most recent weekend, they didn't even show. Needed my apartment cleaned for friends. Only after texting did they say cleaner was having issues.

This was totally unprofessional, and to add insult to injury, they didn't even respond when I voiced frustration. Actively investigating alternatives.

  Me and my husband left our home during the covid-19 pandemic and moved to my sisters home in Michigan. And almost 6 months later have returned to the city. During... read more this time the amount of dust that accumulated was tremendous, so we had called helpmaid to come and clean the home before our return. We were very pleased with their work, I was very pleasant to return to a cleaning home. They were able to get few stains in the bathroom that were there for years as well. I highly recommend.

  What a great experience! Scheduling was super easy and my apartment looks better than if I had cleaned it myself!