THAT’S WHAT YOU DESERVE

  First two weeks were good - thorough and quick. The third week, they sent a team who stole a few inexpensive items from me - a bag of dog treats,... read more a box of poo bags, and a roll of garbage bags. They may have taken other things, but those were the three items I know they took because I saw them that morning, and the items were missing that night. I wrote to the company - twice! - to report the minor theft, and received no answer. I canceled my service with them. Won't use them again.

  Lisa was great today, she was thorough, friendly, and even did some extra detail work since I live in a very small studio apartment. Would definitely love to have her... read more clean my space again

  It was so easy to book. Pricing was clear and you can add the tip when checking out. The team worked fast and did a thorough job. I don't think... read more my kitchen as been this clean in a while. Even helped me finish washing my bedding before making the bed. I will definitely hired them again.

  What a great experience! Scheduling was super easy and my apartment looks better than if I had cleaned it myself!

  Wow. Even better. They didn't pick up my 10+ calls or respond to my emails, but when the cleaning person finally showed up 2.5 hrs later, she said the management... read more of the company asked to delete the one star review, or otherwise it means I cancelled the service and she can't provide the service. Since when writing an one-star review = cancelling a service? If they can't even pick up my calls or respond to my emails, how can I even cancel the service?! Scam!!!

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My scheduled service is supposed to start at 4pm, but it's 6pm now, the cleaning professional still hasn't arrived and customer service does not pick up my calls at all.

  I had a great experience using help maid for a move out clean. The scheduling process was very smooth and they answered my calls many times to answer questions and... read more to change times. The girls did a great job and my apartment management signed off at the move out inspection. Thanks for your help!

  I came home from out of town and the apartment had been cleaned but the person did a very bad job. Ex:
1. Table base and chairs had crumbs... read more and food
2. Cabinet doors and backsplash were dirty and not wiped at all
3. Debris around base of sofa and ottoman
4. Long black hair and debris left in vacuum
5. Missed cleaning two windows
6. Threshold of patio door had pile of dirt
7. Radiator cover had dirt knocked out of a pot and not cleaned up.
8. Stove top not cleaned
9. Refrigerator door not cleaned
10. Base of toilet not cleaned (I live with 2 boys and can tell)
I paid for deep cleaning and it was a surface clean at best. I reached out but they said they would only reclean. At that point, I had already recleaned the apartment and don't feel safe letting someone in who I would need to supervise.

  Think they're crumbling under growth.

I've done the flexible cleaning for over 2 years. Throughout that time, I've had quality issues and been charged for cleaners not being able... read more to get in even though it's been just their inability to follow directions.

In addition, when they quote 8-5pm, 90% of the time they show up at 445 and clean through 7pm.

Most recent weekend, they didn't even show. Needed my apartment cleaned for friends. Only after texting did they say cleaner was having issues.

This was totally unprofessional, and to add insult to injury, they didn't even respond when I voiced frustration. Actively investigating alternatives.

  I have used Help Maid to clean my 1 bedroom home few days ago, and I have nothing but good things to say about this company. They have sent... read more 2 cleaners who worked for almost 2 hours. I am seriously considering going for their recurring monthly home cleaning. I was in search for a house cleaning service that is trustworthy, efficient and punctual.

Booking was easy, the office gave me a great price and the girls were just amazing. Definitely a great maid service for the price.

  I started using Help Maid Cleaning Services three months ago and they have done a great job. My apartment has been cleaned well every time I have used their services.

  Had a very poor experience with Helpmaid. I paid for the 4.5 hour clean, but was disappointed with the results. Among the problems:

1. The cleaner left after... read more only 3.5 hours, instead of the 4.5 hours I paid for.

2. The kitchen was not cleaned at all--floor, counters, stove were all uncleaned.

3. Easily accessible areas were not dusted.

4. Bathtubs had visible stains left (which were easy to remove with a bit of scrubbing).

5. The cleaner broke a glass soap dispenser, and did not tell us about it--we only learned about it when going through the recycling the next day.

When I informed Helpmaid of the poor service, I was told that I would be refunded the one hour of cleaning time I paid for but did not receive. After two followup emails, I never heard back from them.

  We moved in shortly after the cleaning and it became even more apparent how little had been done. As we were unpacking our kitchen, we discovered both a mouse trap and... read more a dishwasher pod just under the lip of the lower cabinets -- items that would have been immediately discovered had anyone bothered to sweep or mop the floors. If our dog had found the rat poison before we had, she COULD HAVE DIED! If a child had found the pod, they could have been poisoned.

The company never acknowledged its poor service and never offered to send anyone to do the job properly. Beware.