How do I book a cleaning?
Use our online booking page to see your exact price before confirming. You can also call or text (212) 203-0084. Booking confirmation arrives by email right away.
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Booking, access, payments, supplies, service details, and our satisfaction guarantee. Everything you need to feel ready before your cleaning day.
Insured and bonded
Serving NYC since 2016
24-hour re-clean guarantee
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What can we help with?
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Booking and scheduling
Getting on the calendar.
Book in minutes, choose the appointment that works, and receive confirmation right away.
Can I book same-day cleaning?
Yes. Same-day appointments are available in Manhattan, Brooklyn, and Queens when a team has room in the schedule. Read how same-day cleaning works.
How do I reschedule or cancel?
Changes are free with at least 36 hours notice. Call or text us, or reply to your confirmation email. Review the full cancellation policy.
How far ahead should I reserve?
A few days ahead gives you more arrival-window choices, especially for weekends and end-of-month moves. We still keep availability for short-notice appointments whenever possible.
Will I get the same cleaner?
For recurring cleaning clients, we work to send the same cleaner or team whenever scheduling allows, so they learn your home and preferences.
How long will my cleaning take?
Timing depends on apartment size, condition, service type, and selected add-ons. See our guide on how long apartment cleaning takes.
You pay after the clean Hold first, final charge after service
Payment, simply
Clear payment. No surprises.
Every booking is card-only, transparent, and confirmed before the team arrives. You always see the full price before you book.
- A hold for the booking amount is placed the night before your appointment.
- Your card is charged after the cleaning is complete, at the end of the day.
- Optional add-ons are selected and priced before you confirm.
Pricing and payment
Clear rates, no surprises.
How is my price calculated?
Your instant quote reflects your home size, service type, and optional add-ons. Explore our pricing overview and factors affecting cleaning prices.
What payment methods do you accept?
We accept card payments only. This keeps every booking documented, secure, and simple for both clients and cleaning teams.
Are there hidden fees?
No. The amount shown before confirmation is the amount you pay. Add-ons, such as oven or refrigerator interiors, are chosen by you upfront. See add-on pricing.
Do recurring clients save money?
Yes. Weekly, bi-weekly, and monthly appointments cost less per visit than one-time appointments. Compare options in one-time versus recurring cleaning.
Should I tip my cleaner?
Tipping is never required, though it is appreciated. Our guide to tipping house cleaners in NYC explains common local expectations.
Where can I find cost estimates?
Read our guides for house cleaning cost in NYC, deep cleaning cost, and move-out cleaning cost.
Client reviews
Five stars from around the city.
Recent feedback from Help Maid clients across Manhattan, Brooklyn, and Queens.
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Supplies are covered You provide mop, toilet brush, and vacuum
What we bring
Supplies covered, with one exception.
Our teams bring the products and supplies needed for your appointment. For sanitary reasons, clients provide a mop, toilet bowl brush, and vacuum that remain in their own home.
That keeps the tools that touch your bathroom and floors dedicated to your space. Learn more in our guide to professional cleaning supplies.
Services and supplies
What's included in every clean.
What is included in standard cleaning?
Standard cleaning covers kitchens, bathrooms, bedrooms, living areas, surfaces, fixtures, and floors. Review the full house cleaning checklist.
What makes deep cleaning different?
Deep cleaning includes more detailed work for grime, baseboards, reachable areas behind furniture, and kitchens and bathrooms. Compare standard versus deep cleaning.
Do you clean homes with pets?
Yes. Pet homes are welcome. Select the pet add-on while booking so the team can schedule enough time for hair and additional cleaning needs. Read our pet-home guide.
Can you clean inside the oven or fridge?
Yes. Oven and refrigerator interiors can be booked as add-ons and are commonly included in move-out work. Read about oven and refrigerator cleaning.
Do you handle move-in and move-out cleaning?
Yes. We clean empty homes before move-in and after move-out, including cabinets, appliances, and detail areas. See move-in cleaning and move-out cleaning.
Do you clean Airbnb properties?
Yes. Our Airbnb cleaning service supports hosts with turnover cleaning, fresh presentation, and scheduling around check-in and check-out windows.
More client feedback
Homes cared for across the boroughs.
More five-star experiences from homes that needed a fresh start.
Access and buildings
You don't have to be home.
Do I need to be home?
No. You can be present, leave instructions with a doorman, use a lockbox, or share a smart-lock code in your booking notes. Read how access works.
Can you enter doorman buildings?
Yes. Our teams regularly coordinate doorman handoffs, building sign-ins, and certificate-of-insurance requirements. See our guide to cleaning doorman buildings.
Do you clean walk-ups and high-rises?
Yes. We clean fifth-floor walk-ups and high-rise apartments across NYC. Review our guides to walk-up cleaning and high-rise cleaning.
How is access information handled?
Instructions are shared only with the assigned team. Keys are never labeled with an address, and clients using lockboxes can rotate codes whenever they choose.
How should I prepare?
A quick pickup of personal belongings and clear counters help the team spend their time cleaning. Make your mop, toilet brush, and vacuum available. See our preparation guide.
Which neighborhoods do you serve?
We serve Manhattan, Brooklyn, and Queens. See the full service-area directory, including Manhattan, Brooklyn, and Queens.
Helpful resources
Good information makes cleaner decisions.
A few trusted outside resources for keeping a healthy, well-maintained home.
CDC
Cleaning and disinfecting at home
General guidance from the Centers for Disease Control and Prevention about everyday cleaning and disinfection.
NYC HealthHealthy homes resources
New York City health resources on home conditions, indoor health, and family well-being.
EPAIndoor air quality
Helpful Environmental Protection Agency information on improving indoor air quality in your home.
Guarantee and policies
Covered by our guarantee.
What if I am not happy with my cleaning?
Contact us within 24 hours and we will return to re-clean eligible areas at no additional charge. Read our complete satisfaction guarantee.
Are you insured and bonded?
Yes. Help Maid Cleaning Services is fully insured and bonded. Learn why that matters in our insured-cleaning-company guide.
Are cleaners vetted?
Yes. Every cleaner is vetted and trained before entering client homes. Teams are also experienced with local building requirements and NYC apartment layouts.
What happens if something is damaged?
Contact us as soon as possible at (212) 203-0084 or help@helpmaidcleaningservices.com. We are insured and will address the issue directly.
What is the cancellation policy?
You may reschedule or cancel without charge with at least 36 hours notice. Review the complete cancellation policy.
Can you provide a certificate of insurance?
Yes. If your management company or building requires a COI, let us know before your appointment so we can coordinate the documentation.
Recent reviews
The details make the difference.
Three more recent client stories from around New York City.
Find us in NYC
Right in the heart of the city we clean.
Based at 300 Park Ave and serving homes throughout Manhattan, Brooklyn, and Queens.
Help Maid Cleaning Services
★★★★★
300 Park Ave, New York, NY 10022
Serving Manhattan, Brooklyn, and Queens
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