THAT’S WHAT YOU DESERVE

  Thank you Help Maid! You did a great job on our Upper Westside apartment. Very thorough and easy to book. Dior was very accommodating and friendly and the ladies who... read more came took good care of our place.

  Amazing job done by Help Maid Cleaning Services. I need a cleaning for my studio apartment, and called the office to get some estimates. Their prices were better than the... read more competition. I was able to get a cleaning lady the next day. High quality service, high attention to details. I would call again in the future when I am in need of a maid service again.

  Lisa was great today, she was thorough, friendly, and even did some extra detail work since I live in a very small studio apartment. Would definitely love to have her... read more clean my space again

  Had a very poor experience with Helpmaid. I paid for the 4.5 hour clean, but was disappointed with the results. Among the problems:

1. The cleaner left after... read more only 3.5 hours, instead of the 4.5 hours I paid for.

2. The kitchen was not cleaned at all--floor, counters, stove were all uncleaned.

3. Easily accessible areas were not dusted.

4. Bathtubs had visible stains left (which were easy to remove with a bit of scrubbing).

5. The cleaner broke a glass soap dispenser, and did not tell us about it--we only learned about it when going through the recycling the next day.

When I informed Helpmaid of the poor service, I was told that I would be refunded the one hour of cleaning time I paid for but did not receive. After two followup emails, I never heard back from them.

  First two weeks were good - thorough and quick. The third week, they sent a team who stole a few inexpensive items from me - a bag of dog treats,... read more a box of poo bags, and a roll of garbage bags. They may have taken other things, but those were the three items I know they took because I saw them that morning, and the items were missing that night. I wrote to the company - twice! - to report the minor theft, and received no answer. I canceled my service with them. Won't use them again.

  What a great experience! Scheduling was super easy and my apartment looks better than if I had cleaned it myself!

  Me and my husband left our home during the covid-19 pandemic and moved to my sisters home in Michigan. And almost 6 months later have returned to the city. During... read more this time the amount of dust that accumulated was tremendous, so we had called helpmaid to come and clean the home before our return. We were very pleased with their work, I was very pleasant to return to a cleaning home. They were able to get few stains in the bathroom that were there for years as well. I highly recommend.

  Think they're crumbling under growth.

I've done the flexible cleaning for over 2 years. Throughout that time, I've had quality issues and been charged for cleaners not being able... read more to get in even though it's been just their inability to follow directions.

In addition, when they quote 8-5pm, 90% of the time they show up at 445 and clean through 7pm.

Most recent weekend, they didn't even show. Needed my apartment cleaned for friends. Only after texting did they say cleaner was having issues.

This was totally unprofessional, and to add insult to injury, they didn't even respond when I voiced frustration. Actively investigating alternatives.

  I started using Help Maid Cleaning Services three months ago and they have done a great job. My apartment has been cleaned well every time I have used their services.

  Firstly, this company do not provide enough information about expected cleaning. They do not specify, how many people will arrive to the cleaning. This is a very practice, as customers... read more should be aware of exactly how many people will arrive for cleaning and notify security about it.

Secondly, the cleaners were very unfriendly, angry, and passive-aggressive at the beginning. They acted as they were very jealous, pretentious, and were very hesitant to perform their services as cleaners. Their attitude became even worse, when they realized that we understand their second language that they were using to speak between themselves, because it didn't allow them to comment on the tenants of the apartment or have idle talk between themselves.

As a result, of agreed 5.5 hours of deep cleaning we received 3 hours of pretty standard cleaning. Some of the electric appliances remained dusted. However, there was no point in asking them to do something additional, because we wanted those cleaners out of our apartment ASAP. So much tension form cleaning specialists is rarity in NYC.

In my opinion, this company should be more concerned about the quality of service they seek to provide people. They must explain their cleaners better, how to act professional, politely, and respectful during their work. I didn't see any professional cleaning done in my apartment and the cleaners didn't act like professionals. Also, I wish that if the cleaners have a bad day or some personal problems, they should not come to other people homes to provide poor service with bad attitude.

  We moved in shortly after the cleaning and it became even more apparent how little had been done. As we were unpacking our kitchen, we discovered both a mouse trap and... read more a dishwasher pod just under the lip of the lower cabinets -- items that would have been immediately discovered had anyone bothered to sweep or mop the floors. If our dog had found the rat poison before we had, she COULD HAVE DIED! If a child had found the pod, they could have been poisoned.

The company never acknowledged its poor service and never offered to send anyone to do the job properly. Beware.

  I've had a very good experience with this service. Their communication has been great - they always respond quickly. They also follow up to be sure you were... read more happy with the service and to ask if there's anything you want to change or felt didn't go well. The people who have come to clean have been very nice and respectful and have done a very good job. I've also found their rates to be quite good. I really recommend giving them a try!